Privacy policy

Last Updated: 1 Dec 2025

WAN.Cognition (“we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information Provided by You

When you contact us, register for programmes, or submit forms:

  • Name

  • Email address

  • Phone number

  • School/organisation

  • Role or designation

  • Programme enquiries and feedback

1.2 Student Information (For School Programmes)

Only when required and provided by schools, and only with authorized consent:

  • Student names

  • Class or level

  • Attendance lists

  • Programme-related responses or assessments
    (We do not collect NRIC numbers, FIN numbers, or sensitive identifiers.)

1.3 Website and Technical Data

Collected automatically through cookies and analytics:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Duration of visit

  • Referring URLs

This helps us improve website performance and user experience.

2. How We Use Your Information

We may use your information to:

  1. Respond to enquiries

  2. Deliver and customize training programmes

  3. Communicate important programme updates

  4. Improve our website, content, and user experience

  5. Maintain internal records

  6. Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal data.

3. Disclosure of Information

We may disclose information only when necessary:

3.1 Service Providers

Trusted third parties assisting in:

  • Website hosting

  • IT support

  • Email delivery

  • Data processing

3.2 Schools and Educational Institutions

Only for programme delivery and administrative coordination.

3.3 Legal Compliance

Where required by:

  • Law

  • Court order

  • Government authority

We take steps to ensure that all parties protect your personal data and use it only for authorized purposes.

4. Protection of Your Data

We implement reasonable administrative, technical, and physical safeguards to protect your information from:

  • Unauthorised access

  • Disclosure

  • Loss

  • Misuse

No digital system is 100% secure, but we continuously improve protections where possible.

5. Retention of Data

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

6. Your Rights

Under the PDPA, you may request to:

  • Access your personal data

  • Correct inaccurate data

  • Withdraw consent

To submit a request, contact:
📧 Halena@wan-cognition.com
We may require reasonable verification of your identity.

7. Cookies

Our website may use cookies to enhance your browsing experience. You may disable cookies through your browser settings, but certain site functions may not operate optimally.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for their content or privacy practices.

9. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our site constitutes acceptance of the updated version.

10. Contact Us

For privacy-related questions, contact:
📧 Halena@wan-cognition.com
📍 WAN.Cognition Training Consultancy